Refund policy

Return & Refund Policy

Forever Steeped Loose Leaf Tea

Last Updated: October 13, 2026

At Forever Steeped, we take pride in providing high-quality loose-leaf teas, herbs, specialty beverages, and tea accessories. Customer satisfaction is important to us, and we strive to ensure every order is prepared and packaged with care.

Due to the nature of our products and our commitment to food safety, the following return and refund conditions apply.

1. Loose-Leaf Teas, Herbs & Consumable Products

For food safety and hygiene reasons, all sales of opened loose-leaf teas, herbs, and other consumable products are final.

Our loose-leaf teas and herbs are packaged in heat-sealed bags to maintain freshness and product integrity.

Unopened tea and herbal products may be returned within 14 days of purchase or delivery, provided that:

The original heat seal remains completely intact.
The packaging has not been opened, damaged, or tampered with.
The product is unused and in its original, resalable condition.
Proof of purchase is provided.
The return has been authorized by Forever Steeped.

Products with broken, damaged, or tampered heat seals are considered opened and are not eligible for change-of-mind returns or exchanges.

2. Freshly Prepared Beverages

All sales of freshly prepared beverages, including bubble tea, matcha lattes, hot tea, and iced tea, are final.

If an error has occurred during preparation or there is a concern regarding beverage quality, please notify our staff promptly.

We will assess the situation and offer an appropriate resolution, which may include remaking the beverage or issuing a refund.

3. Tea Accessories & Non-Consumable Products

Tea accessories and other non-consumable merchandise may be returned within 14 days of purchase or delivery, provided that:

The item is unused and in its original condition.
All original packaging and components are included.
Proof of purchase is provided.
The return has been approved by Forever Steeped.

Items showing signs of use, customer-caused damage, or missing components may not qualify for a change-of-mind return.

4. Damaged, Defective or Incorrect Orders

We carefully inspect and package all orders before shipping.

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery, whenever possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, if applicable.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

The 7-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.

5. Return Shipping Costs

Customers are responsible for return shipping costs associated with approved change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

If a return or replacement is necessary due to an error made by Forever Steeped or a defective product, we will arrange an appropriate resolution at no additional cost to the customer.

Please contact us before shipping any product back. Unauthorized returns may not be accepted.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method whenever possible.

Please allow additional processing time for your bank or credit card provider to complete the refund.

7. Order Cancellations

If you wish to cancel an online order, please contact us as soon as possible.

Orders that have already been prepared, packaged for dispatch, or shipped may not be eligible for cancellation, subject to applicable consumer protection laws.

8. Final Sale Items

The following items are considered final sale for change-of-mind purchases:

Opened loose-leaf teas and herbs.
Products with broken or tampered heat seals.
Freshly prepared beverages.
Perishable products that cannot safely be resold.
Gift cards, where permitted by applicable law.

Final-sale restrictions do not override customers' statutory rights regarding defective, misrepresented, or incorrectly supplied products.

9. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable federal or provincial consumer protection legislation.