Terms of service

Terms of Service

Forever Steeped Loose Leaf Tea

Last Updated: October 13, 2026

Welcome to Forever Steeped. By accessing our website or purchasing products from us, you agree to the following Terms of Service. Please read them carefully.

1. General Information

This website is operated by Forever Steeped Loose Leaf Tea, based in Chatham, Ontario, Canada.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to Forever Steeped.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Products and Availability

Forever Steeped offers specialty loose-leaf teas, herbs, tea accessories, beverages, and related products.

We make reasonable efforts to accurately describe our products, including their ingredients, origins, flavours, and preparation instructions.

Because many of our products are natural agricultural goods, variations in colour, aroma, appearance, and flavour may occur between batches.

Product availability is subject to change without notice. We reserve the right to discontinue products or limit quantities when necessary.

3. Pricing and Payment

All prices displayed on our website are in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes and shipping charges are calculated and displayed during checkout.

We reserve the right to change product prices without prior notice. Price changes will not affect orders that have already been accepted.

Payment must be successfully processed before an order is fulfilled.

If a pricing or listing error occurs, we may contact you to correct the issue or cancel the affected order and issue an appropriate refund.

4. Orders and Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment issues, product unavailability, or obvious pricing errors, subject to applicable law.

If we cancel an order after payment has been collected, we will refund the affected amount.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Shipping and Delivery

Forever Steeped ships eligible products to destinations within Canada.

Shipping options, rates, and any applicable free-shipping offers are displayed at checkout.

Estimated delivery times are not guaranteed. Shipping delays may occur due to carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring their shipping address is accurate.

If an order is delayed, lost, or damaged during transit, please contact us so we can investigate and provide an appropriate resolution.

Our separate Shipping Policy provides additional information.

6. Returns, Refunds and Cancellations

All returns, refunds, exchanges, and cancellations are governed by our published Return & Refund Policy, subject to applicable consumer protection laws.

For food safety reasons, opened teas, herbs, and other consumable products are generally not eligible for change-of-mind returns.

Unopened, originally heat-sealed products may qualify for return under the conditions stated in our Return & Refund Policy.

7. Product Safety, Allergies and Wellness Information

Customers are responsible for reviewing product ingredients before purchasing or consuming any tea, herb, or food product.

Some products may contain ingredients that are unsuitable for individuals with particular allergies, sensitivities, medical conditions, or medication interactions.

Information provided on our website about herbs, teas, and wellness products is intended for general educational purposes only and is not a substitute for professional medical advice.

Our products are not represented as treatments or cures for medical conditions unless expressly authorized under applicable Canadian law.

If you are pregnant, breastfeeding, taking medication, or managing a medical condition, consult a qualified healthcare professional before using herbal products where appropriate.

8. Website Content and Intellectual Property

All original website content, including product descriptions, photographs, branding, graphics, and written materials, belongs to Forever Steeped or its respective rights holders.

Content may not be reproduced, distributed, or used commercially without appropriate authorization.

9. Acceptable Website Use

Customers agree not to use our website for unlawful or fraudulent purposes.

You must not attempt to interfere with the security, functionality, or operation of our website or misuse another person's information.

We may restrict access where reasonably necessary to protect our website, customers, or business.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, shipping carriers, and other providers.

We are not responsible for the independent content or practices of third-party websites.

Use of third-party services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Forever Steeped is not responsible for indirect or consequential losses arising from website interruptions, misuse of products, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

12. Privacy

Personal information collected through our website is handled in accordance with our published Privacy Policy and applicable privacy legislation.

We use customer information for purposes such as processing orders, providing customer support, fulfilling deliveries, and communicating with customers as permitted by law.

13. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our operations, products, services, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will apply prospectively, subject to applicable law.

14. Governing Law

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting any mandatory consumer protections that apply in a customer's jurisdiction.