Shipping policy

Shipping Policy

Forever Steeped Loose Leaf Tea

Last Updated: October 13, 2026

At Forever Steeped, we carefully prepare and package every order to ensure your teas and accessories arrive safely and in excellent condition.

We are proud to ship our products from Chatham, Ontario, to tea lovers across Canada.

1. Shipping Destinations

We currently offer shipping throughout Canada.

All orders are shipped from Chatham, Ontario, using Canada Post.

2. Shipping Rates

We offer free shipping on eligible Canadian orders of $75 CAD or more, calculated before applicable taxes.

For orders below $75 CAD, shipping charges are calculated and displayed at checkout.

Any applicable shipping charges will be clearly presented before you complete your purchase.

3. Order Processing

We aim to prepare and dispatch orders within 1–3 business days after payment confirmation.

Business days exclude weekends and statutory holidays.

During busy periods, holidays, or periods of unusually high order volume, processing may take longer.

If a significant delay occurs, we will make reasonable efforts to contact you.

4. Canada Post Shipping & Tracking

All shipped orders are sent through Canada Post with tracking.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

You can follow your shipment's progress through the Canada Post website:

https://www.canadapost-postescanada.ca

Tracking information may take some time to update after a shipping label is created.

5. Estimated Delivery Times

Delivery times vary depending on the destination, shipping service, and Canada Post operations.

Orders shipped within Ontario may arrive sooner than those travelling to other provinces or remote communities.

Estimated delivery dates provided at checkout or by Canada Post are estimates and are not guaranteed.

Weather conditions, holidays, transportation disruptions, and other circumstances may affect delivery times.

6. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but changes may not be possible once an order has shipped.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

7. Lost or Delayed Shipments

If your order appears delayed or missing, please check the tracking information provided by Canada Post.

If there is no tracking movement for an extended period or your parcel appears lost, please contact Forever Steeped with your order number.

We will work with Canada Post to investigate and determine an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

8. Damaged Shipments

We take care to package our products securely.

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and photographs of the damaged product and packaging where possible.

We will review the situation and arrange an appropriate resolution, which may include a replacement or refund.

9. Returns and Refunds

Please refer to our separate Return & Refund Policy for information regarding returns, exchanges, damaged products, and refunds.

For food safety reasons, opened loose-leaf teas and herbs are generally not eligible for change-of-mind returns.

10. Contact Information

For questions about shipping, tracking, or delivery, please contact: